General Terms and Conditions of Sale

Effective as of 02/01/2026

SaaS Expense Management Application

1. Purpose and Scope

These General Terms and Conditions of Sale (hereinafter the “GTC”) are intended to define the conditions under which Softeos (hereinafter the “Service Provider”) makes available to its professional clients (hereinafter the “Client”) a web-based expense management application (Hivespent) accessible in SaaS mode (hereinafter the “Service”).

The GTC apply exclusively to professional clients within the meaning of French law.
Any use of the Service implies unconditional acceptance of these GTC.

2. Description of the Service

The Service allows the Client’s users to:

• create, edit, and submit expense reports,
• approve or reject expense reports from other users,
• invite new users,
• export data in CSV format.

The Service Provider supplies a technical management tool only.
The Service has no accounting, tax, or legal value and does not constitute advisory services or a compliance control tool.

3. Access to the Service and Account Creation

Access to the Service requires the creation of an account.

The Client is responsible for:

• the information provided when creating the account,
• the confidentiality of its login credentials,
• any use of the Service carried out through its account.

The Service Provider cannot be held liable for any fraudulent or unauthorized use of the Client’s account.

4. Users

Each user acts in the name and on behalf of the Client.

The Client is solely responsible for:

• actions carried out by its users,
• invitations sent,
• access management and user deletions.

Any action performed from a user account is deemed to have been performed by the Client.

5. Expense Report Management

The Service Provider does not intervene in any way in:

• the approval or rejection of expense reports,
• the accuracy of the information entered,
• the tax, social, or accounting compliance of expense reports.

Decisions to approve or reject expense reports fall exclusively within the Client’s organization.
The Service Provider cannot be held liable for internal disputes, errors, rejections, delays, or financial consequences related to expense reports.

6. Financial Terms

6.1 Freemium Model

The Service is offered under a freemium model, with free features and paid features available through a subscription.

6.2 Subscription and Billing

The Service is offered under two subscription plans:

• €5.50 excl. VAT per user per month, with no commitment;
• €4.40 excl. VAT per user per month, with a firm commitment of one (1) year.

Billing is carried out monthly, at the end of the month, based on the number of users with active access to the Service on the last day of the relevant month.

Any user who has left the organization or whose access has been removed before the end of the month will not be included in billing for that month.

The annual commitment cannot be terminated before its term, except where otherwise provided by law.

6.3 Payment

Payment is made via the payment service provider Stripe.
The Client accepts Stripe’s general terms and conditions.

Any failure to pay authorizes the Service Provider to suspend access to the Service without prior notice.

6.4 Disputes

Any invoice dispute must be submitted in writing within fifteen (15) days of its issuance.
After this period, the invoice is deemed accepted.

No refunds will be issued, including in the event of early termination.

7. Client Obligations

The Client undertakes to:

• use the Service in compliance with applicable laws and regulations,
• provide accurate, complete, and lawful data,
• ensure the security and confidentiality of its users’ access.

8. Intellectual Property

The Service Provider remains the owner of all intellectual property rights relating to the Service, the software, the interface, and the documentation.

Data entered by the Client remains the property of the Client.
No transfer of rights is granted under these GTC.

9. Personal Data

In the context of using the Service, the Service Provider processes personal data on behalf of the Client.

The conditions governing the processing of personal data are defined in the General Terms of Use (GTU) available on the Service Provider’s website.

10. Liability

The Service Provider is subject to an obligation of means.

Its liability cannot be engaged in the event of:

• data entry errors,
• internal decisions made by the Client,
• data loss not attributable to a proven fault of the Service Provider,
• indirect damages, including financial losses, data loss, or commercial harm.

In any event, the Service Provider’s liability is limited to the amount excluding taxes paid by the Client during the twelve (12) months preceding the event giving rise to liability.

11. Suspension and Termination

The Service Provider reserves the right to suspend or terminate access to the Service in the event of:

• non-payment,
• abusive or fraudulent use,
• breach of these GTC.

In the event of termination, the Client’s data may be deleted after a period of thirty (30) days.

12. Changes to the Service and the GTC

The Service Provider reserves the right to modify the Service and these GTC.

The new GTC will apply after notification to the Client.

13. Governing Law and Jurisdiction

These GTC are governed by French law.

Any dispute relating to their interpretation or performance falls within the exclusive jurisdiction of the courts having jurisdiction over the registered office of the Service Provider.